Terms & Conditions

DGI Propagators warrants to purchaser that our products shall conform to their descriptions and that plant material will be viable when received.
There are no warranties, expressed or implied, which extend beyond those set forth above, and there is no warranty of marketability.

Purchaser shall be limited to the amount of the purchase price of any DGI product on which claim is made as its exclusive remedy for breach of warranty expressed herein or for negligence.

Under no circumstances shall DGI be liable to purchaser or any other person for consequential or incidental damages.

EXPRESS LIMITATION FOR XANTHOMONAS: DGI Propagators will not be liable to Purchaser for ANY costs, damages or claims attributable to Xanthomonas in Begonias unless Purchaser notifies DGI Propagators with documentation of Xanthomonas within 24 hours of delivery.  Upon such notice acceptable to DGI Propagators, Purchaser shall be limited to the amount of the purchase price as its exclusive remedy.

Due to the nature of our business, occasional back orders will occur.
It is difficult to inform the broker or customer prior to shipping when a back order situation occurs. 
However, when time allows, every effort will be made to contact the broker and/or customer of these changes and back orders prior to shipping.

Cancellations will not be accepted 3 week prior to sticking/sowing.

DGI Propagators may have to substitute varieties on an order from time to time.
Every effort will be made to substitute a variety of similar color and habit.
“Variety not ordered" or “unsuitable sub” will not be accepted as a reason to refuse to pay for the product unless “no substitutions” is clearly stated on the original purchase order.

The customer can indicate “no tags”, “1:1 Ratio”, or “1:3 Ratio.”
If nothing is noted on the order, the default is 1:1 with standard plant tags.
Changes to tags can be revised 2 weeks prior to shipment. 
All tags will be drop shipped from MasterTag via UPS prior to the ship week for plants.
No additional tags will be shipped after shipment
If the customer returns the tags, the freight will be the responsibility of the customer/broker and a 25% restocking fee (or $15, whichever is higher) will be applied per order. MasterTag will not authorize a return under a quantity of 2,000.
Required tags: Assorted Trays and Sunflowers.
Tags included in price: Assorted Trays and Sunflower Sunfinity
Tag price: $.069
For 1:1 ratio, tags will be shipped in the following quantities: 51 tags for 51 tray, 36 tags for 36 tray, 36 tags for 18 tray.
Customers will normally receive their tags via UPS the week prior to the plants shipping but during the busiest weeks may receive their tags the same week as the plants.  Also, MasterTag may backorder some tags due to supply shortages.
Late plant orders off of Availability may not receive the tags until after the plants arrive.
Tariffs-NEW
A cost of $.008 per plug (except items from Mexico) will be added as a separate material item.
Tariffs are subject to change depending on the Tariff rate percentage changes and countries of enforcement.

If product arrives damaged, with insufficient numbers (verify with packing slip first), with incorrect varieties, or in an unacceptable condition, DGI requires that you (the broker) must submit a report detailing the problem with 48 HOURS of delivery.
If the greenhouse contacts us first, we will direct them to contact the broker.
Documentation of damage/condition MUST be verified by pictures of all product considered damaged or unacceptable. For example, if claiming an entire tray, please submit a photo of the entire tray with the tray label in the front, as well as close-ups of issues such as no roots or broken plants.  If claiming multiple trays, please provide photos of all trays being claimed.
Plants should be kept for possible inspection
Failure to present verification may delay or reduce the issuance of the claim. 
Digital photos and the claim documents must be emailed to claims@dgiprop.com.
If there is visible damage to the exterior of the box, or the delivery has been delayed beyond the guaranteed day of delivery, please make note on the delivery receipt and notify the broker of sale. 
DGI will not honor claims without physical signature at time of delivery (“Signature on File” will not be accepted). 
UPS/FedEx may not honor a claim if exterior damage is not noted at the time of delivery.
UPS requires that you keep damaged product as they will attempt to pick it up in order to substantiate a UPS at fault claim, such as delayed delivery.
DGI will assume (or negotiate with the broker) responsibility for damage due to weather-related conditions unless the broker or the customer demands delivery against DGI’s recommendation.
Claims should be fully resolved within 30 days of preliminary claim filing.

No volume discount on netting
$0.48 per net - $12 per bundle (comes in 25 count bundles)

Products are available Monday through Thursday from 8:00 am to 2:30 pm from weeks 18-39
DGI will call customers on the Wednesday, Thursday, or Friday of the week prior to schedule an available date and time for pick-up. If the customer does not pick up their order two days after their scheduled time, a $25 re-benching fee will be added to the order. Customers have the option to have the product boxed.  Pricing is $1.57 per box, 2 trays per box.
Note:  we do not offer Self-Serve pick ups unless pre-arranged.  Customers must ring the bell inside CPU entrance and wait for assistance from a DGI employee.